As a starting point for troubleshooting this problem, we suggest adding our e-mail address to your address book, if you haven’t already. Our address is mail@mail.fotffamily.org.
Unfortunately, there are a number of other issues which could be preventing you from either opening or viewing our e-mails. If the problem persists, we invite you to email
help@focusonthefamily.com or call us weekdays between 6:00 A.M. and 8:00 P.M. (MT) at 1-800-A-FAMILY (232-6459) and ask to talk with an Internet Help Desk Representative. They’ll be happy to assist you.
When you contact us, it would be very helpful if you could have the following information available:
— The type of computer you are using (PC or Mac)
— The operating system on your computer (Vista, XP, Leopard, etc)
— The version of the browser you are using when experiencing issues (Internet Explorer 8 or 9, Safari, Firefox, etc.)
— Do you use a separate program, such as Thunderbird, Eudora, or Outlook to access your e-mail?
