To help troubleshoot this issue and to ensure that the problem is not originating on your end, we suggest you first try one or more of the following:
— Clear your cache or temporary Internet files. This can usually be done through the “Tools” tab.
— Try a different Internet browser than you’re currently using (for example, if you’re running Internet Explorer, you might check out Firefox or Safari).
— Reboot your computer and try again.
— If you’re using a bookmarked link, type the website address directly in the address bar instead.
Please e-mail
help@focusonthefamily.com or give us a call if the problem persists. You can phone weekdays between 6:00 A.M. and 8:00 P.M. (MT) at 1-800-A-FAMILY (232-6459) and ask to talk with an Internet Help Desk Representative. When you call, it would be helpful to have the following information available:
— when the problem started
— the type of computer you’re using (PC or Mac)
— the operating system on your computer (Vista, XP, Leopard, etc.)
— the browser version you’re using when you notice the problem (Internet Explorer 8 or 9, Safari, Firefox, etc.)
