As a first step we encourage you to download the most recent version of the app if you haven’t already. This will allow you to take advantage of the newest features and internal corrections available.
Also, if you are receiving a “no audio data” error message, this issue is typically caused by problems with your network. The situation may be resolved by trying a different Wi-Fi connection or moving to a location with a stronger, more reliable signal. However, if you find after listening to a few broadcasts that the difficulty may be isolated to one specific program, it could mean we need to fix something on our end. Just let us know if you’re having trouble with a particular episode and identify which one it is, and we’ll pass that information along.
If you continue to experience technical problems, we invite you to e-mail
webmaster@family.org or call us weekdays between 6:00 A.M. and 8:00 P.M. (MT) at 800-A-FAMILY (232-6459) and ask to speak with an Internet Help Desk Representative. They’ll be happy to assist you.
When you call, it would be very helpful if you could have the following information available:
–What type of device are you using?
–What operating system is running on your device?
–Which carrier do you use?
–What network connection are you using – Wi-Fi or 3G?
–Does the
mobile website work?
–If you have a Blackberry, are you doing an “Open” or “Save” for the audio file?
–Is the problem specific to one particular broadcast, or does it happen with all broadcasts?
–What state do you live in?
–Are you traveling while listening, or in one location?
–Does our audio file play the entire one-minute
commentary?
–Are you using any apps with audio that are working OK? If so, which ones are they?
