If you did not receive a response from us, previous experience has taught us that it is likely to be for one of the following reasons:
- The e-mail address you provided may not have been typed correctly.
- Your Internet Service Provider (ISP) or spam software will not accept e-mail from our address which is family@custhelp.com.
- Your e-mail box may be full, and the message we tried to send may have bounced back to us as “undeliverable.”
- You may have failed to complete your submission by clicking on the button with the words “Finish Submitting Question” at the bottom of the screen.
- We may not have sent a reply yet. There are times when our e-mail volumes are so high that it takes 4-5 business days before a writer will hear back from us.
We hope that this is helpful. If you think that you’ve had difficulty for another reason that we can help you with, please don’t hesitate to let us know.
Thanks for your patience as we work out any bugs in the system!
