Preview:
Dr. Heather Holleman: It’s really a challen- I mean, it’s a whole counter-cultural way of living. I mean, someone told me once, “Heather, people are not the enemy. Satan is actually the enemy.” So, when you’re with people, like, elevate your thinking to be like, I’m not battling you. We’re actually battling the kingdom of the heir who is at (laughs) work and those who are disobedient, Ephesians 2, which is my other favorite passage of Scripture.
End of Preview
John Fuller: Dr. Heather Holleman joins us today on Focus on the Family with Jim Daly. I’m John Fuller.
Jim Daly: John, we get a lot of response here at Focus, uh, around communication.
John: Mm-hmm.
Jim: You know, when you look at the bottom line of a lot of marital conflict, it comes down to poor communication. Sometimes, we do it on purpose, pushing each other’s buttons and-
John: No, you do that?
Jim: Yeah. (laughs)
John: I do that.
Jim: I had- I gotta confess it, Jean will say, “You’re very good at that.” (laughs)
John: Oh.
Jim: But it- these things we do, and, uh, it can be communication with a friend, not just a spouse, or family members, your children, and there is so much we need to learn from Scripture. In Colossians 4:6, Paul writes, “Let your speech always be gracious, seasoned with salt so that you may know how you ought to answer each person.”
John: Hmm.
Jim: Isn’t that great?
John: That is a wonderful reminder.
Jim: I don’t think we always are mindful of that, especially in certain cultural contexts or social media contexts.
Heather: Mm-hmm.
Jim: Seems like that guidance from the Lord goes-
John: Hmm.
Jim: … out the window.
John: Yeah.
Jim: Lord, you don’t know the battle I’m in. Today, we want to help you, to equip you, really, how to think about those things when it comes to communication. We have a great guest to help us along the way.
John: Yeah, Dr. Heather Holleman has studied relationships and communication. Uh, she’s an associate teaching professor of advanced writing at Penn State. Uh, she’s a speaker and author, a coach. Her book that forms the foundation of our show today is The Six Conversations: Pathways to Connecting in an Age of Isolation and Incivility, and you can learn more about the book at our website. That’s focusonthefamily.com/broadcast.
Jim: Dr. Heather, welcome.
Heather: Oh, I’m so excited-
Jim: (laughs)
Heather: … to be on this program. I’m really looking forward to this conversation.
Jim: Well, you know what’s fun, is t- when I’m hosting a program, I’m sure you think of this, John, I’m excited about learning something today-
John: Mm-hmm.
Jim: … and I know I will because of what- what you’ve written in the book. I’ve done the prep, read the book. It’s just a terrific idea. Let me start there. You’re a professor at Penn State. So, you’re interacting with young people all the time, these college students-
Heather: Yes.
Jim: … probably 18 to 24ish, and you asked them a question at the beginning of the semester in class. What is that question you ask and why do you ask it?
Heather: Well, I love to ask my question, um, what is the single most determining factor of a happy life-
Jim: Wow, that’s crazy.
Heather: … because, yes, (laughs)-
Jim: That’s a big question.
Heather: Well, I became really interested in the Harvard Grant study, which is the longest research study ever conducted, and it’s trying to answer the question: What really makes people happy?
John: Hmm.
Heather: What is kind of the foundation of well-being? And so, I love presenting that research to my students to try to answer that question.
Jim: And what do they say?
Heather: Well, all the time, they’re like, “You know, I don’t really know. What is it?” You know, when we- we brainstorm, is it wealth? Is it, you know, fame? What- is it having a successful career? But the research shows that the number one determining factor of a happy life is warm connections-
Jim: Oh, just like how God engineered us?
Heather: … that we were made- Yes. (laughs) Exactly-
Jim: (laughs)
Heather: … how God made us. And, um, I’ll never forget the day I asked that question and I gave the students the answer, and a student said to me, “Dr. H, how do we get those?
Jim: Yeah.
Heather: How do we get those warm connections?” So, I’m someone passionate about solving the loneliness epidemic problem and just looking at the health outcomes of what happens when you’re lonely and you’re missing warm connections, as we’ve learned from our Surgeon General report that came out on the epidemic of loneliness.
Jim: Well, that’s right. Uh, let me, before we go there-
Heather: Yeah.
Jim: … ’cause I wanna go a little deeper on that topic of loneliness, but, you know, some Christians, when we hear that word, happiness, it- we’re not talking about the kind of the superficial happiness. This is core joy. This is where we find deep happiness.
Heather: Yes, yes.
Jim: So, I don’t want people to get tripped up spiritually on-
Heather: Right.
Jim: … “Hey, we’re always talking about being happy.” That’s not what we’re talking about.
Heather: No, and Jim that’s what most delighted me about all the social science research that I had to, uh, you know, do kind of this meta-analysis, look through all the research. It really lines up to what the Bible has already told us (laughs)-
Jim: You’re kidding.
Heather: … you know, thousands of years ago.
Jim: (laughs)
Heather: Really, the mindsets that you need for a warm connection, and really what it means to be thriving as a person has already been outlined in Scripture, and it’s, like, the social sciences are- is just now catching up to what we’ve already been told about how to live a really abundant life in Christ.
Jim: You know, so much of this spiritual battle, uh, when we look at spiritual warfare, when you look at what the enemy is trying to do to-
Heather: Yes.
Jim: … disconnect, to divide, to separate.
Heather: Yeah.
Jim: I mean, those are kind of the qualities that he possesses, and then the Lord, that togetherness, that community, that relationship, uh, we have to think about that, and we don’t wanna fall prey to the simplicity of the cultural soul of giving in to those, uh-
Heather: No, that’s right.
Jim: … horrible directions.
Heather: Right, and how pleased the Holy Spirit is with unity, that spirit of unity-
Jim: Mm-hmm.
John: Hmm.
Heather: … and if you look at Galatians 5, I’m amazed at how so much of the fruit of the flesh is about division, about things you do that will divide people. It’s deeply convicting when you read Galatians 5 or Romans 12-
Jim: It is.
Heather: … or Philippians 2, I’m thinking to myself, “I am not living this way. I’m in a culture that’s not living this way and I have to teach my students a new way to live.”
Jim: Yeah, it’s so good. Now, going to that loneliness-
Heather: Yes.
Jim: … uh, measurement, you know, right now, they’re saying loneliness is the deepest, the highest, however you want to say it, it’s ever been. So, here’s a world we’re well-connected in with smart phones and we’re moving fast, but we’re texting constantly, it feels like. So, we’re connected but we’re not happy.
Heather: Right.
Jim: We’re not joyful. We’re more lonely, or we’re lonelier than we’ve ever been.
Heather: That’s right.
Jim: Why that contradiction? Why does texting connections not fulfill that hole for us?
Heather: Well, I think you’re not getting the warm connection that the research shows happens through these mindsets that you have of being curious, of believing the best about people, expressing concern, and sharing your life. Some of that can happen through s- you know, through virtual means, but we’re not seeing just those conversations that you need to have that are the foundation of, like, interpersonal connection. So, when I read the Cigna health study of 20,000 US adults, this was 2018, so imagine how bad it is now, over half the population is saying that they always feel alone or that during the week, they are not having even one meaningful conversation with someone-
Jim: Well-
Heather: … which I s- I see that in my college students.
Jim: Well, I was gonna say, thus that comment that you got from the student-
Heather: Yes.
Jim: … “How do I find that kind of relationship?”
Heather: Yes.
Jim: Y- you look at culture today, the incivility that-
Heather: Yes.
Jim: … exists.
John: Mm-hmm.
Jim: I even expressed it to my colleagues here at Focus and to my wife at home. It’s like a- a can of ugly has been popped open.
Heather: Yes, yes.
Jim: … from a spiritual standpoint. You know, we used to be polite toward each other, generally. There was kind of that Judaeo Christian ethos in the-
Heather: Mm-hmm.
Jim: … country. I can remember that and a lot of people will say, “That’s ’cause you’re 60.” (laughs) But the point is, there used to be a time when, although we may disagree, it- it didn’t feel as deep as cutting, as visceral, as mean-spirited as it is today, especially on social media where it seems like people feel an- anonymity to saying, “I totally disagree with you and I hate your guts.”
Heather: Yeah.
John: Mm-hmm.
Heather: I see that.
Jim: I mean, what ti- what is going on?
Heather: Well, one thing I learned, um, from my students and colleagues is what happens when you meet someone for the first time. I ask my students, you know, “What’s going through your mind when you meet someone?”
Jim: Hmm.
Heather: And they say, “Well, I wanna know who did you vote for? What did you believe about vaccines? What was your position on Roe v. Wade?” So, they’re, like, vetting each other with suspicion and judgment, and I said, “Well, imagine if you decided to believe the best about that person and learned how to ask really good questions to figure out that person’s core values, where you can really find common ground?” So, it- it’s a whole different way of thinking-
John: That’s a wonderful way, yeah.
Heather: … and it really is living out Romans 12, you know, blessing those, out-doing one another and showing honor, and Philippians 2, you know, honoring others above yourself and believing that you can really learn from everyone, is gonna change how you interact with anyone you meet.
Jim: (laughs) I’m telling you, some people right now, they’re going, “Are you serious, Heather?
Heather: Oh, I’ve gotten- Yeah.
Jim: What am I gonna learn from my neighbor who doesn’t agree with me on anything?”
Heather: Oh, well let me tell you. I’ll tell you a question right now, ’cause you guys care about practical, you know, immediate, practical skills. What if, instead of judging your neighbor for the political sign they have in their yard or they disagree on social issues, what I’ve had to say to my neighbors is, “I can tell you care really deeply about this issue. I would love to know the story of when you first started caring about this.”
Jim: Oh, wow.
Heather: Suddenly, you’re out of the realm of argument and you’re in the realm of warm connection, which is … people are more likely to change their mind about things if they feel connected. So, my husband and I … and my husband, who’s an introvert by his own admission, doesn’t, you know … he would be nervous having these conversations. We’ve just had great success just asking people, “Tell us the story of when you first car- started to care about this.”
Jim: And I think in that context, the way God has wired us to the research that you’re noting-
Heather: Yes.
Jim: … there is something about our- our spiritual DNA when a- when you feel somebody cares about you, it’s like it cracks that crusty heart open.
Heather: That’s a- that’s a great way to say it, Jim. Yeah.
Jim: There’s an opportunity, then, for the Holy Spirit to do His work. So, your job is be- be in that kind, generous spirit-
John: Hmm.
Jim: … let the Holy Spirit work through the cracks in the heart that hopefully your ability has been able to- to open-
Heather: Yes.
Jim: … and then- then it goes.
Heather: Well, and there’s nothing more loving than just being interested in someone and curious about their lives. I mean, what was- when was the last time someone asked you a really meaningful, generous question that you just loved?
John: Yeah.
Jim: So, the problem is, though, why aren’t we doing it, Heather? (laughs)
Heather: Well-
Jim: Because, you know what?
Heather: … yes.
Jim: I mean, man, that person is hard to talk to. Cable news juices me up. I feel bad. I don’t feel love toward somebody, I feel hatred-
Heather: Right.
Jim: … toward that person. It’s not-
Heather: Well-
Jim: … that’s not the Christian way.
Heather: No, it’s not, and I do think … you know, my husband and I, we ask a lot of people, “You know, why do you think people aren’t curious about each other? What- what … and we even ask a- large audiences, “What’s keeping you from asking good questions about people?” And a lot of it is, “I just don’t know where to start.” That’s why we wrote The Six Conversations.
John: Hmm.
Heather: You’ll have six pathways so you never get lost starting or continuing.
John: Yeah, we’re gonna break those down a little bit more. I love what you’re saying because you’re talking about a head change-
Heather: Yes, a mindset.
John: … before your mouth even opens. Now, this is hard for me.
Jim: (laughs)
John: (laughs) I-
Jim: I put my hand up.
John: … I often speak before I think.
Heather: You’re absolutely right.
John: So, I’m just going back to the college students you work with. They’re surrounded by people, but we live in a culture where, “You know what? I’m just gonna shout at these people through my s- through my feed. I’m just gonna say what I think through my feed.” When those students get in front of somebody, are there questions you give them beyond-
Heather: Yes.
John: … what we’ve talked about? I mean, are there some specific things that you can- you can actually just start there?
Heather: Yes. In fact, and the resu- results are almost immediate. When, y- uh, when I write on the board, for example, there are six ways that you can be curious about someone and start a conversation where you’ll never get lost starting or continuing a conversation, John, they take out their notebooks. They’re like, “Okay, what’s the first question?”
So, the book is really about six pathways.
John: Mm-hmm.
Heather: Think about all the ways God made you as a human. So, social, for example. About your friends. I don’t have to ask you, like, I wouldn’t say, “John, how are you?” which is a very bad question because of the weak verb, which I can get into the neuroscience-
John: (laughs)
Heather: … behind that. But if I said, “Jim, I haven’t seen you in a while. Who have you been spending time with?” Or if I said to John, you know, “I wanna hear about your best friend.” You know, that’s different than just saying, “How are you?” with a one-word answer.
John: Mm-hmm.
Heather: So, I’ll say to colleagues, “I haven’t seen you in a while. Tell me about who you’ve been spending time with.” There’s the emotional category, which we tend to rely on. “How are you?” It’s a very stressful question.
John: Hmm.
Heather: You can ask … you put a strong verb in there that we can picture. It activates mirror neurons in the brain. So, never say, “How are you?” Say, “Hey, what surprised you about your day?”
Jim: My wife is dancing hearing this right now-
John: (laughs)
Heather: Yeah. Yeah, your wife’s gonna love this.
Jim: … ’cause she’ll say to me … I’ll say to her, “How was your day?”
Heather: No, not good.
Jim: Or “How are you?”
Heather: No, this-
Jim: And she’ll look at me-
Heather: (laughs)
Jim: … like, “Really? That’s the best question you can ask me?”
Heather: No, I read- I read-
Jim: Now I understand why. (laughs)
Heather: Well, it- there’s- there’s neuroscience research on what the weak verb was or is does to the brain. It’s creating too much of a cognitive load. You wanna put a verb in there that someone can picture and you’ll get great answers. So, Ash won’t say, “How was your interview?” He’ll say, “Did anything challenge you? What delighted you? What surprised you?” And what’s happening in my brain is I’m able to picture that moment.
So, if you take anything from this interview, that’s a- that- that will change your conversation-
John: Hmm.
Heather: … just to have a-
Jim: Are those questions in the back of the book?
Heather: Yes.
Jim: (laughs)
Heather: I’ve- I’ve given my 100, um, favorite-
Jim: Oh, that’s great.
Heather: … questions, but John is right. The reason why I just didn’t give lists of questions is because those books exist. You can get conversation whatever, but what you need are the mindsets-
John: Mm-hmm.
Heather: … that lay the foundation for a warm connection, and there’s just four: be curious, believe the best, express concern, and share your life.
John: Yeah.
Heather: If you do those four things, you will have a warm connection.
John: Our guest today on Focus on the Family with Jim Daly is Dr. Heather Holleman, and, uh, this book that we’ve referred to is The Six Conversations: Pathways to Connecting in an Age of Isolation and Incivility. It is not a huge book. It’s really, uh, accessible. Get a copy today. You’ll see life changes, uh, when you start incorporating some of these concepts. Uh, call us for it. Uh, it’s 800, the letter A, and the word FAMILY, or you’ll find further details about the book at focusonthefamily.com/broadcast.
Jim: Heather, the heart of your book … I mean, there’s so much in here, and John’s right. It’s not a very thick book, but man, you got so many good principles and concepts.
John: Mm-hmm.
Jim: Um, but you mentioned six pathways, you touched on that-
Heather: Yes.
Jim: … uh, to better conversations. Give us the quick list of the six again. We touched on one or two, you mentioned it, but let’s have the six and then we’ll dig into some of those.
Heather: It’s the six categories of what it means to be human. So, God made us social, emotional, physical, so think of bodies, physical spaces, the five senses, cognitive, meaning you’re thinking about things, you can ask people “What have you been thinking about,” volitional, which is the fancy word for human choices, human volition … You can always ask, “Hey, how’d you decide to wear that shirt today? How’d you decide to get those glasses? I love them.” Um, and then the spiritual category, which people avoid, but you’d be amazed at how many people love to talk about their spiritual lives.
John: Hmm.
Heather: Just even saying to people, “Hey, you know I’m a Christian. I would love to know what your tradition says about Jesus,” or, “You know, this holiday’s coming up, this Christian holiday. Do you guys have any holiday traditions?” I love asking spiritual questions.
Jim: I would think, though, that that … you need some kind of bedrock of trust-
Heather: For the spiritual category?
Jim: … for that discussion. I mean, someone … if- if you’re just starting out of the gate and you’ve met this person for the first time, and that’s one of your first three-
Heather: Right.
Jim: … questions-
Heather: Well, if it’s the first time-
Jim: Yeah.
Heather: … interacting, you probably wanna go softer, you know-
Jim: Right.
Heather: … but I’ll never forget, I was walking with a bunch of professors t- with this walk to school campaign, and they know- they know that my husband and I were in Christian ministry. So, the first question I asked one of these professors is, “Does it bother you that I talk so much about Jesus?” One of the first questions.
Jim: (laughs)
Heather: That single question led her to explore, “What d- what do-
Jim: Why it was a trigger.
Heather: … I think of” … Yeah, and then, I said, “Does it bother you?” She said, “No, I wanna hear everything you have to say about Him.”
John: Hmm.
Heather: And when I said, “What does your tradition say about Jesus,” she not only became a Christian, but she led her husband and two children to the Lord-
John: Wow.
Heather: … and how she has an incredible ministry.
John: Wonderful.
Heather: So, don’t be afraid of that category and what the Holy Spirit can do if you just say to people, “Hey, what do you- you know I’m a Christian. What do you know about Jesus? What do you think about Him?” But my favorite category is actually the physical and the cognitive. I’ll tell you why. People love to talk about their bodies-
Jim: (laughs)
Heather: … and we don’t ask about it, and I mean this, like, if I said-
Jim: I’m trying to think if that’s … I don’t know that suited with me. (laughing)
Heather: Oh, no. No-
John: (laughs)
Heather: … if I said to people, “Tell-” … you know, if I’m with someone-
Jim: Oh.
Heather: … and I say, “You know, how did you sleep last night?”-
Jim: Okay.
Heather: I- you will learn more about a person’s rituals, how they, you know, put themselves to sleep at night, and it’s actually a delightful conversation. Or if someone’s older and you’re talking to them, usually there’s aches and pains involved with getting older. So, I have a neighbor who was more difficult to connect with, and I would just say, “Hey, I know you had knee surgery last year. How’s your knee doing?” Well, he’ll go on and on forever.
Jim: Now we’re talking.
Heather: Yes.
Jim: (laughing)
Heather: And physical is also about physical spaces. If you don’t know what to talk to your neighbor about, people love to talk about home renovations. Like, “What are you gu- are you guys doing any home remodeling? I’d love to hear about that.”
John: Hmm.
Heather: Or I was having a really hard time connecting with an engineering professor at Penn State. All I said was, “Hey, spring is coming. Are you a gardener?”
Jim: (laughs)
Heather: You know, 20 minutes later, we have a warm connection and an invitation out, you know, with his wife, my husband and I. So, the categories are genius for people who have a hard time thinking on their feet and who just don’t know where to start in conversation, especially if it’s a young person. Don’t be afraid to just say, “Hey, tell me about your friends. Tell me-” They love to talk about animals. “Do you have any pets?”
John: Mm-hmm.
Heather: People go on and on about their cats and dogs.
Jim: What I- I like, I think the thing that I’m learning, which I started the program saying I’m excited ’cause I know I’m gonna learn something, that specificity-
Heather: Yes.
Jim: … is really critical. I am the generalist. I am the guy that says, “Hey, you having a good day?”
Heather: Yeah.
Jim: And how do we retrain ourselves, ’cause it- to me, sometimes, I could see that that’s just a sloppy way of connecting.
John: Hmm.
Jim: I’m not really engaging the person to-
Heather: Right.
Jim: … act a better, more directed question that might produce some fruit in the relationship. Right?
Heather: Yes.
Jim: So, how- how, mechanically, in my thinking, how do I get out of that groove of the laziness, if I could be that-
Heather: Yes.
Jim: … you know?
Heather: Well, what’s helped me is to believe that every interaction is a sacred interaction.
Jim: Wow.
Heather: If you believe in the sovereignty of God and that He’s put people in your path, I mean, uh, I think about this. How many people listening have had a conversation that has changed their life?
John: Hmm.
Heather: And if you think about that, the power of a good conversation. So, you’re meeting a coworker or a child in your neighborhood, imagine, this could be a life-changing encounter. This could be a sacred moment.
Jim: Hmm.
Heather: So, that’s helped me, and then also using the four mindsets has really helped me approach people differently. I’m gonna believe the best, I’m gonna be curious. I’m gonna carry their burdens, express concern. That’s Galatians 6.
John: Hmm.
Heather: And then share my life.
John: There- there is so much here and I’m not one of your college students taking notes because I have the book. (laughs)
Heather: Yes. The book is so easy. It’s not written for an academic audience.
John: I’m gonna go through this so fast.
Jim: And you can get that at Focus on the Family.
Heather: Yes, right. (laughs)
John: Oh, indeed.
Jim: It flipped jobs here.
John: Yes.
Jim: (laughs)
John: So, um, so, you’ve got teen daughters and, uh, or young adult daughters.
Heather: Mm-hmm.
John: Uh, how do they respond to the- the social element of your questions? Uh, I’ve got three girls. I actually find it easier to talk to my three girls than it is with my three boys. Uh, if I ask my girls about their friends and things, they go. My boys are a little tighter. So …
Heather: It’s harder sometimes. Um, I notice that too. When you- sometimes you just have to find the pathway-
John: Hmm.
Heather: … that a person cares about. You know, I have a lot of students that are very introverted. They’re, you know, when I taught a technical writing class, I thought, oh, this is gonna be difficult to have warm connections, and I- I’ll even have students say, “I do not like to have conversations. Your questions aren’t gonna work on me.” You know, but I like to really think through, what does this person like to talk about?
John: Hmm.
Heather: And you can find out whether or not it’s … you know, you could try a physical question. “Are you someone who goes to the gym?” Oh, you’ll hear everything about weightlifting.
John: Yeah.
Jim: I’d like to talk to you about that.
John: (laughs)
Heather: You wanna talk about the gym?
Jim: (laughing)
Heather: Or video games-
John: Yeah.
Heather: … anything they care about.
John: As your- as you’re speaking, I’m feeling a little conviction, like maybe my questions are just wrong-
Heather: Yeah.
John: … for my boys. Maybe I need to take a different angle at that.
Jim: Oh, wow.
Heather: Well, that’s why Gary Chapman wrote the foreword.
Jim: (laughs)
Heather: He wrote the love- he wrote the Five Love Languages–
John: Love Languages.
Heather: … because he really helped me see that these are really love languages.
John: Hmm.
Heather: So, for example, as an academic, I love it when my husband asks me, “Heather, what have you been thinking about today?” He knows, as I spend time with the Lord, he’ll say, “Okay, what were you thinking about? What were you grappling with,” which is a great verb. I- that’s my favorite verb, is grapple. But with my daughters, they do like the social question. They also like the physical question about things like, um, anything related to clothing, haircare, you know, whatever. But with the boys in my class, I notice a lot about brands and shoes that they’re wearing, and of course-
John: Mm-hmm.
Heather: … it’s a generalization, but I’ll never forget. I had the deepest conversation when I just asked my student, “Why did you choose the Hokas instead of the On Clouds for your shoes”-
John: Ah.
Heather: … a volitional question, actually.
John: Uh-huh.
Heather: “Tell me about why- why not Nike’s.” They go on and on. Just notice what people are wearing.
John: Yeah.
Heather: I do that in the airport, ’cause I also have the gift of evangelism. So, I love whenever I travel, but I love that question. I’ll notice people’s shoes-
John: Hmm.
Heather: … and I’ll say, “Hey, how’d you decide on the Nike’s instead of the Brook’s?” They will go on and on. It’s a volitional question.
John: Mm-hmm.
Heather: How did you do decide? People love that category.
John: That’s great.
Heather: So, just move down the list and see what works, and I have to do that when I’m in faculty meetings and I notice that I can’t get people to open up. Usually I’m asking a question in the wrong category.
John: Hmm.
Jim: Heather, let me ask you this. You know, we- we’re engaging the culture pretty consistently-
Heather: Yes.
Jim: … and on some tough stuff, whether-
Heather: Yes.
Jim: … it’s, uh, life-
Heather: Mm-hmm.
Jim: … or, you know, whatever it might be, religious liberty-
Heather: Mm-hmm.
Jim: … and we’re so grateful for the other organizations that, uh, are- are also in that battle-
Heather: Right.
Jim: … to use that language. But you’re right there. You- you know, you’re in a university setting, you’re a believer. You’re obviously out there with it, talking to people about it. How do you instruct other Christians or what guidance do you give to other Christians, I think it’s obvious you’ve been kinda doing it since we started here, but where we take the bait of the enemy and we start using the weapons of the world? I’m telling you, it’s- this is touching a nerve for some of the listeners too, and it’s hard for me sometimes. I’m in these battles and if I’m leaning in my flesh-
Heather: Right.
Jim: … those attitudes are coming up. If I’m-
Heather: Yes.
Jim: … leaning more into the Spirit-
Heather: Yes.
Jim: … more of what we’re talking about comes up. So, how- how do we create that discipline to say, “Okay, Lord, I know You died for this person-
Heather: Yes.
Jim: … in front of me. He’s a curmudgeon, but I’m gonna do my best”?
Heather: (laughs) Well, the first thing I would say is there is a place for public debate and public protest. So, the way to change your mind on this is to know that if your goal is having a warm connection, you will be out of the realm of argument and in the realm of what I call narrative or storytelling. You’re- you’re trying to understand this person, and of all my research, everything I read and learned, the number one thing I learned, the best thing I learned writing this book was how to listen to people.
John: Hmm.
Heather: And what I learned- nobody ever taught me how to listen, and what you listen for is a person’s core values, and as they’re talking, you want to be able to say to people, like, “As you’re talking, I can tell you really care about debate.” Like, if I were saying this to you, Jim, I would say, “As you were talking, I can tell you really care about argument and debate.” I would say, “How long have you been that way? Were you like that as a boy?”
Jim: (laughs)
Heather: Just bring it into the realm of-
Jim: Yeah.
Heather: … “I want to get to know you,” and often times, you find that you have a lot more common ground with people. But I will say, if you’re someone who loves to kind of be in the culture and- and you want to debate, you want to talk about politics, there’s definitely a place for that, but when you’re trying to make a warm connection, which is the foundation for well-being, and really, it’s a mental health intervention, remember your goal is to connect. Your goal is not to win an argument, and that helps me when I go on the campus.
Jim: Let’s end … we’re right at the end. Man, this is so good. We may have to come- have you come back and do some more on this, (laughs) ’cause I- I think we need it. I think this is one of the great gifts of the church that we don’t use.
Heather: Yeah, it’s changed my life. It’s changed my marriage and my interaction with people of all different-
Jim: There you have it-
Heather: … backgrounds and beliefs.
Jim: … right there. Let’s come back next time and, uh, you know, apply the marriage principles to all this. But let me ask this, the three goals of communication.
Heather: Oh, oh.
Jim: You’ve touched on it, but let’s end there ’cause it’s- it’s positive-
Heather: Yes.
Jim: … and these are the things we need to think about.
Heather: Well, this was so delightful, ’cause this is where the social science lines up with what we’ve already been instructed in Scripture, and every conversation, think about ending in one of three ways: encourage that person, help them with their personal goals, or lead them to a state of awe or marveling. That research is astonishing about how when you’re experiencing awe and wonder with someone, you’re less lonely, you’re less depressed, and you’re gonna really experience that warm connection. So, it’s like going out to the mountains. When you’re with your family, you’re experiencing awe and- and the joy of creation. It’s really easy to find that warm connection, and I do that by noticing divine activity. So, if I’m talking to someone and they say something that seems like a coincidence, I’ll say, “You know what? That’s amazing. That seems like divine activity to me.”
John: Hmm.
Heather: Or if someone’s talking about something, my goal, again, is not to, like, win- win the argument. It’s to actually offer an encouraging word. You know, I’m deeply convicted by the passage that says, “Don’t let any unwholesome talk come out of your mouth, but only what is helpful for building others up according to their needs.” I was-
Jim: See, that’s-
Heather: … not that way, Jim.
Jim: Yeah. (laughs)
Heather: I was not that person (laughs) and now I am.
Jim: Sounds like.
Heather: So-
Jim: It- it’s so wonderful and it sounds so much like the character of Christ-
Heather: Yes.
Jim: … when He walked this earth with us.
Heather: That’s how I want to be.
Jim: It’s- it’s- yeah.
Heather: That’s what I hope this book does, is help- helps the reader connect to Jesus.
Jim: And He didn’t try to twist anybody’s arm into doing one thing or the other. He just kinda laid it out there for people, very intimately-
Heather: Yes.
Jim: … at times, the woman at the well-
Heather: Oh, I love that.
Jim: … the woman caught in adultery.
Heather: Mm-hmm.
Jim: What a model for communicating. Heather, this has been so good. I hope you can tell my enthusiasm for this.
Heather: Yeah. Well, I’ve loved talking to you both.
Jim: Partly because, you know, I think one of the things is self-reflection. Where can I grow? And you-
Heather: Oh.
Jim: … you’re bringing a topic that is just ripe for Christians to better understand how to communicate, especially in this culture. You’re seeing it with young people. They’ve got to be very enthusiastic about taking your class and learning more about it. It’s been great. So, hopefully we can get you back here at some point, but thank you for being with us.
Heather: Thank you so much. This has been a joy.
Jim: I think, uh, John, you know, we cover a lot of topics, a lot of authors that come in, but this is one of those things, I just wanted to tell you, everybody should get this book, and obviously, we’d love to get it to you. If you can make a gift of any amount, monthly is great.
John: Mm-hmm.
Jim: Be part of the ministry. I’m not talking about a transaction, “Oh, I can get that at the other place. They do it really well,” that other big direct mail place.
John: (laughing)
Jim: But, you know, when you- when you get it from Focus on the Family and you give us, uh, support in that way, we turn it right back into the ministry. We don’t pay shareholders. So, be part of the ministry. Make a gift. If you can do it monthly, that’s great, and one-time gift is great. I believe in this. If you can’t afford it, we’re gonna trust others will cover the cost of this. I- I believe in the content that much. You need it.
John: Yeah.
Jim: And we’re not gonna let, uh, price or support be a barrier. So, just get in touch with us, ask us for it, if you can’t afford it, we’ll get it to you.
John: Yeah. Join the support team here at Focus. Allow us to, uh, make programs like this and create resources and offer resources like this book. Uh, donate today when you call 800, the letter A, and the word FAMILY, or stop by focusonthefamily.com/broadcast. And plan to join us again tomorrow as we’ll hear, uh, the heart of a mom for her child with special needs.
Carrie Holt: The way that hope encourages me as I know that whatever we’re going through on a daily basis, it is just temporary, it is short, in light of what God has for us in eternity, and that makes it worth it.
John: On behalf of the entire team, thanks for listening to Focus on the Family with Jim Daly. I’m John Fuller, inviting you back as we once again, help you and your family thrive in Christ.
